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Your policy will be in force at 11:59pm on the day your policy starts (this is usually the day you apply, unless you have asked for it to start at a later date).

Exceptions: If your policy is flagged to our underwriting team we may contact you to discuss your application.

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Contact us

Contact us

Phone us on 1800 318 249

Email us on [email protected]

Why sign up?

  • Make and track claims
  • Search the help centre
  • Access policy documents

Insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) (Hollard); administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923; AFSL 420183) (PetSure) and promoted through our Authorised Representatives and distribution partners. Any advice provided is general only, and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) available from your pet insurance provider to decide if the product is right for you.

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